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Zendesk

Zendesk is a customer service software that provides software-as-a-service products related to customer support, sales, and other customer communications,such as complete customer service solution that is easy to use.

Getting the very best out of Zendesk

Zendesk was crafted to create maximum business value.

And yet, it didn't!

The value of Zendesk was reliant on the customer's capability to synchronise human- and task-data.

Person
Task

And since most customers struggle with system integration, Zendesk was forced to operate on less-than-optimal data.

Without high quality master data it is impossible for Zendesk to deliver maximum business value.

The Zendesk customer wasn't happy. They probably blamed Zendesk, even if there wasn't much Zendesk could do about it.

The Zendesk customer just couldn't make those systems talk.

Now Zendesk gets updated quality data

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- without any integration or development

You see, by embedding Sesam into an Zendesk solution, Zendesk get free flow of data – no matter the system, no matter age nor language.

The Zendesk customer can now easily synchronise human- and task-data with any of these Sesam connected systems:

Jira
Jira
360°
360°
Freshdesk
Freshdesk
Geonis
Geonis
Auth0
Auth0
Rotorsoft
Rotorsoft
Unit4
Unit4
IFS
IFS
Active Directory
Active Directory
SAP
SAP
HubSpot
HubSpot
Smallworld
Smallworld
Microsoft Dynamics 365
Microsoft Dynamics 365
Synergi-life
Synergi-life
Salesforce
Salesforce
Motimate
Motimate
Winorg
Winorg
Infor M3
Infor M3
Omega 365
Omega 365
YouTrack
YouTrack
ArcGIS
ArcGIS

And talk is good for business

With Sesam in the solution, Zendesk got the updated quality data it needed to deliver the business value promised – and even gave them the flexibility to develop Zendesk and its value to the customer further.

Happy customer, less dependencies, and in addition, great connectivity to to a set of data and analytic services:

Apache Solr
Apache Solr
MySQL
MySQL
Qlik
Qlik
Microsoft Excel
Microsoft Excel
Microsoft Azure
Microsoft Azure
Firebase
Firebase
Azure-service-bus
Azure-service-bus
Google Cloud Platform
Google Cloud Platform
Elasticsearch
Elasticsearch
Microsoft Dataverse
Microsoft Dataverse
Google BigQuery
Google BigQuery

So, while talk admittedly can be difficult, system talk is quite easy. 

 

All you need is Sesam.

Making those systems talk

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