Zendesk was crafted to create maximum business value.
And yet, it didn't!
The value of Zendesk was reliant on the customer's capability to synchronise human- and task-data.
And since most customers struggle with system integration, Zendesk was forced to operate on less-than-optimal data.
Without high quality master data it is impossible for Zendesk to deliver maximum business value.
The Zendesk customer wasn't happy. They probably blamed Zendesk, even if there wasn't much Zendesk could do about it.
The Zendesk customer just couldn't make those systems talk.
Now Zendesk gets updated quality data
- without any integration or development
You see, by embedding Sesam into an Zendesk solution, Zendesk get free flow of data – no matter the system, no matter age nor language.
The Zendesk customer can now easily synchronise human- and task-data with any of these Sesam connected systems:
And talk is good for business
With Sesam in the solution, Zendesk got the updated quality data it needed to deliver the business value promised – and even gave them the flexibility to develop Zendesk and its value to the customer further.
Happy customer, less dependencies, and in addition, great connectivity to to a set of data and analytic services:
So, while talk admittedly can be difficult, system talk is quite easy.
All you need is Sesam.