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Freshdesk

Developer and marketer of software products used for inbound marketing and sales.

Getting the very best out of Freshdesk

Freshdesk was crafted to create maximum business value.

And yet, it didn't!

The value of Freshdesk was reliant on the customer's capability to synchronise classification-, documentation-, event-, human-, organisation- and task-data.

Classification
Documentation
Event
Organisation
Person
Task

And since most customers struggle with system integration, Freshdesk was forced to operate on less-than-optimal data.

Without high quality master data it is impossible for Freshdesk to deliver maximum business value.

The Freshdesk customer wasn't happy. They probably blamed Freshdesk, even if there wasn't much Freshdesk could do about it.

The Freshdesk customer just couldn't make those systems talk.

Now Freshdesk gets updated quality data

Icon Speechbubble Numbers Illustration.png

- without any integration or development

You see, by embedding Sesam into an Freshdesk solution, Freshdesk get free flow of data – no matter the system, no matter age nor language.

The Freshdesk customer can now easily synchronise classification-, documentation-, event-, human-, organisation- and task-data with any of these Sesam connected systems:

Ardoq
Ardoq
Winorg
Winorg
Rotorsoft
Rotorsoft
Stripe
Stripe
ArcGIS
ArcGIS
AVEVA
AVEVA
Auth0
Auth0
YouTrack
YouTrack
Unit4
Unit4
Bazefield
Bazefield
360°
360°
Active Directory
Active Directory
Zendesk
Zendesk
SAP
SAP
IFS
IFS
Smallworld
Smallworld
Jira
Jira
Zoho
Zoho
Microsoft Dynamics 365
Microsoft Dynamics 365
Salesforce
Salesforce
Survey Monkey
Survey Monkey
Motimate
Motimate
Wave Financial
Wave Financial
Infor M3
Infor M3
Synergi-life
Synergi-life
Omega 365
Omega 365
HubSpot
HubSpot
Geonis
Geonis

And talk is good for business

With Sesam in the solution, Freshdesk got the updated quality data it needed to deliver the business value promised – and even gave them the flexibility to develop Freshdesk and its value to the customer further.

Happy customer, less dependencies, and in addition, great connectivity to to a set of data and analytic services:

Azure-service-bus
Azure-service-bus
Microsoft Dataverse
Microsoft Dataverse
Google BigQuery
Google BigQuery
MySQL
MySQL
Brreg
Brreg
Apache Druid
Apache Druid
Microsoft Synapse
Microsoft Synapse
Elasticsearch
Elasticsearch
DBpedia
DBpedia
Firebase
Firebase
Google Cloud Platform
Google Cloud Platform
PostgreSQL
PostgreSQL
Microsoft Power BI
Microsoft Power BI
Qlik
Qlik
Apache Solr
Apache Solr
Microsoft Excel
Microsoft Excel
Microsoft Azure
Microsoft Azure

So, while talk admittedly can be difficult, system talk is quite easy. 

 

All you need is Sesam.

Making those systems talk

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