Freshdesk was crafted to create maximum business value.
And yet, it didn't!
The value of Freshdesk was reliant on the customer's capability to synchronise accounting-, event-, human- and organisation-data.
And since most customers struggle with system integration, Freshdesk was forced to operate on less-than-optimal data.
Without high quality master data it is impossible for Freshdesk to deliver maximum business value.
The Freshdesk customer wasn't happy. They probably blamed Freshdesk, even if there wasn't much Freshdesk could do about it.
The Freshdesk customer just couldn't make those systems talk.
Now Freshdesk gets updated quality data
- without any integration or development
You see, by embedding Sesam into an Freshdesk solution, Freshdesk get free flow of data – no matter the system, no matter age nor language.
The Freshdesk customer can now easily synchronise accounting-, event-, human- and organisation-data with any of these Sesam connected systems:
And talk is good for business
With Sesam in the solution, Freshdesk got the updated quality data it needed to deliver the business value promised – and even gave them the flexibility to develop Freshdesk and its value to the customer further.
Happy customer, less dependencies, and in addition, great connectivity to to a set of data and analytic services:
So, while talk admittedly can be difficult, system talk is quite easy.
All you need is Sesam.