Developer and marketer of software products used for inbound marketing and sales.

Getting the very best out of Freshdesk

Freshdesk was crafted to create maximum business value.

And yet, it didn't!

The value of Freshdesk was reliant on the customer's capability to synchronise agreement-, classification-, documentation-, human-, location-, organisation-, product- and task-data.

And since most customers struggle with system integration, Freshdesk was forced to operate on less-than-optimal data.

Without high quality master data it is impossible for Freshdesk to deliver maximum business value.

The Freshdesk customer wasn't happy. They probably blamed Freshdesk, even if there wasn't much Freshdesk could do about it.

The Freshdesk customer just couldn't make those systems talk.

Now Freshdesk gets updated quality data

- without any integration or development

You see, by embedding Sesam into an Freshdesk solution, Freshdesk get free flow of data – no matter the system, no matter age nor language.

The Freshdesk customer can now easily synchronise agreement-, classification-, documentation-, human-, location-, organisation-, product- and task-data with any of these Sesam connected systems:

Ardoq

Microsoft Dynamics 365

SAP

AVEVA

IFS

Wave Financial

Maximo

Synergi-life

HubSpot

Smallworld

Stripe

Motimate

Winorg

Salesforce

Jira

Omega 365

YouTrack

Infor M3

Auth0

360°

Zendesk

ArcGIS

Active Directory

Rotorsoft

Unit4

Geonis

Let's connect your system as well!

And talk is good for business

With Sesam in the solution, Freshdesk got the updated quality data it needed to deliver the business value promised – and even gave them the flexibility to develop Freshdesk and its value to the customer further.

Happy customer, less dependencies, and in addition, great connectivity to to a set of data and analytic services: