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Freshdesk

Developer and marketer of software products used for inbound marketing and sales.

Getting the very best out of Freshdesk

Freshdesk was crafted to create maximum business value.

And yet, it didn't!

The value of Freshdesk was reliant on the customer's capability to synchronise agreement-, classification-, documentation-, human-, location-, organisation-, product- and task-data.

Agreement
Product
Classification
Task
Documentation
Location
Organisation
Person

And since most customers struggle with system integration, Freshdesk was forced to operate on less-than-optimal data.

Without high quality master data it is impossible for Freshdesk to deliver maximum business value.

The Freshdesk customer wasn't happy. They probably blamed Freshdesk, even if there wasn't much Freshdesk could do about it.

The Freshdesk customer just couldn't make those systems talk.

Now Freshdesk gets updated quality data

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- without any integration or development

You see, by embedding Sesam into an Freshdesk solution, Freshdesk get free flow of data – no matter the system, no matter age nor language.

The Freshdesk customer can now easily synchronise agreement-, classification-, documentation-, human-, location-, organisation-, product- and task-data with any of these Sesam connected systems:

Ardoq
Ardoq
Microsoft Dynamics 365
Microsoft Dynamics 365
SAP
SAP
AVEVA
AVEVA
IFS
IFS
Wave Financial
Wave Financial
Maximo
Maximo
Synergi-life
Synergi-life
HubSpot
HubSpot
Smallworld
Smallworld
Stripe
Stripe
Motimate
Motimate
Winorg
Winorg
Salesforce
Salesforce
Jira
Jira
Omega 365
Omega 365
YouTrack
YouTrack
Infor M3
Infor M3
Auth0
Auth0
360°
360°
Zendesk
Zendesk
ArcGIS
ArcGIS
Active Directory
Active Directory
Rotorsoft
Rotorsoft
Unit4
Unit4
Geonis
Geonis

And talk is good for business

With Sesam in the solution, Freshdesk got the updated quality data it needed to deliver the business value promised – and even gave them the flexibility to develop Freshdesk and its value to the customer further.

Happy customer, less dependencies, and in addition, great connectivity to to a set of data and analytic services:

Microsoft Synapse
Microsoft Synapse
Microsoft Excel
Microsoft Excel
MySQL
MySQL
Qlik
Qlik
Brreg
Brreg
Firebase
Firebase
Microsoft Azure
Microsoft Azure
PostgreSQL
PostgreSQL
Google Cloud Platform
Google Cloud Platform
Azure-service-bus
Azure-service-bus
Apache Solr
Apache Solr
DBpedia
DBpedia
Elasticsearch
Elasticsearch
Twitter
Twitter
Microsoft Dataverse
Microsoft Dataverse
Google BigQuery
Google BigQuery

So, while talk admittedly can be difficult, system talk is quite easy. 

 

All you need is Sesam.

Making those systems talk

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